Xbox One Not Reading Discs?


by Steve Porter May 23, 2017

The Xbox One game console is a good console that doesn't have a lot of common problems. One problem that it has had though is not reading game discs and Blu-ray movies. This is the number one repair we perform on these consoles. The good news is that it's not an expensive fix and in some cases, you may be able to fix it yourself. Most can be fixed for under $100. So if the disc drive is not taking discs, if you're getting an error code or if it's just not reading discs or blue rays then it may be time to have yours repaired. 
Xbox-One-Pile

The Primary Causes of Disc Drive Problems

There are several common causes of disc drive failure on the Xbox One.

  • Faulty Laser. This is the most common cause of disc errors. Sometimes the laser is just dirty but most of the time it needs to be replaced entirely with a new part. Even if the laser is just dirty it's a good idea to just replace it as there is a good chance it will go bad in the near future. 
  • Failure of Internal Components. The disc drive on the Xbox One is made up of gears, levers, screws and rollers. Any of these parts that break would cause the disc drive to not read discs. Unfortunately, the only way to know whether there is a problem with the laser or a problem with one of the other components inside the drive is to disassemble it and physically inspect it.
  • Dirt, Hair & Debris. If there are pets in your home or you live in a dirty or dusty environment that hair and/or dust can get into your Blu-ray drive. If your discs have hair or dirt on them then when you put the disc into your game console the disc drive will pick up that hair and dirt and can cause the rollers to get too dirty to fully pull the disc in and/or can cause the laser to get dirty and make it not able to read the disc.
  • Foreign Objects. Here at TronicsFix, we find all kinds of things stuck in disc drives...coins, sticky notes, multiple discs, labels, and lots of other stuff. Unfortunately, when anything gets put into the drive that's no meant to be there it will usually cause the drive to not read discs. 

Xbox-One-Disc-Drive-Repair

How To Get it Fixed

There are a few options you have when looking to get your disc drive fixed:

  1. Warranty Repair. If your Xbox One or Xbox One S is still under warranty the best option would be to send it in for warranty repairs or take it back to the store you purchased it from to exchange or return it. 
  2. DIY Repair. One easy thing you can do yourself if your Xbox One is not reading discs is to clean all game and Blu-ray discs. If they are dirty they can cause your console to not read discs. Other than that there aren't many other things that you can do yourself without voiding your warranty. 
  3. TronicsFix. We offer this service at a great price. We've fixed lots of these disc drives and we can determine whether you just need a laser replaced or if you need the entire drive replaced. We use brand new, high-quality lasers for our repairs and we charge the same amount no matter what the problem is with the optical drive. Our repair also comes with a 6-month warranty. Order this repair here>>> 

What If I Don't Get it Fixed?

In most cases, it won't cause any problems at all if you opt to not have your console repaired. In fact, you can even still play games, you would just need to play downloaded content. The disc drive has no effect on downloaded games and movies. You obviously wouldn't be able to play any disc based games or movies but if you are wanting to move to digital games then this would be the time to do that. 

Questions?

If you have any questions you can contact us here>>>. You can always contact us via Facebook Messenger on the lower right of your screen as well. 




Steve Porter
Steve Porter

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