FAQ
Q) I bought a repair, what do I do now?
A) If you've purchased your repair then you're ready to get it shipped out to us.
- Package your device carefully (pad it carefully with bubble wrap...especially the corners) and put it in a box. We recommend a 14x14x6 or similar sized shipping box for large game consoles (PS4, Xbox One, etc.) and small flat rate box from the Post Office for handheld consoles like the Nintendo Switch.
- Include your order confirmation OR name, return address and phone number inside the box - this lets us know whose it is when it gets here.
- Put our address on the box. Take it to your local shipping company. We use UPS but you can you whatever service you like.
Q) How do I ship my item to you?
A) If you've purchased your repair then you're ready to get it shipped out to us.
- Package your device carefully (pad it carefully with bubble wrap...especially the corners) and put it in a box. We recommend a 14x14x6 or similar sized shipping box for large game consoles (PS4, Xbox One, etc.) and small flat rate box from the Post Office for handheld consoles like the Nintendo 3DS.
- Include your order confirmation OR name, return address and phone number inside the box - this lets us know whose it is when it gets here.
- Put our address on the box. Take it to your local shipping company. We use UPS but you can you whatever service you like. Please be sure to pad your console (especially the corners) extra well...we have received damaged consoles from not enough padding.
Q) How do I contact you?
A) That's easy! The easiest, fastest way is to use the form on our contact page.
Q) Are you a legit company?
A) YES! We are an official licensed business and our customers love us (we have great reviews!). We have repaired literally thousands of devices and we have the tools, knowledge and experience to do the job right the first time.
Q) What if my device stops working again?
A) We offer a 6 month warranty on most repairs. Even if it is outside of the warranty period we will still offer you a discount on the repair. Our warranty covers parts and labor but does not cover abuse, liquid damage, dropped devices, insect infestations, etc.
Q) What if my device is not fixable?
A) If, for some reason, we cannot repair your device we do not charge you for the repair. We normally offer a full refund less shipping costs (Usually around $20). In some cases we can offer you a refurbished device to trade in your non-fixable item for. We also can recycle your device if you'd rather not pay the return shipping fee.
Q) What is your turnaround time
A) Our turnaround time depends entirely on which repair speed you choose at checkout. We offer 3 business day and 5 business day turnaround times for most repairs. Keep in mind that this is just the time for the actual repair. Our free return shipping takes an additional 4-5 business days. You can also choose faster, paid return shipping.
Q) Are there things you don't fix?
A) While we do our best to repair as many problems as possible with game consoles there are a few repairs that we don't perform here. Rather than paying to send your device to us only to find it's not fixable when we receive it, we'd rather avoid that situation altogether. To combat this problem we've put together a list of repairs that we don't perform here.
- Xbox One Original, S and X power problems - Most of the time power problems such as not powering on at all and/or powering on then off are caused by faults with the APU and/or southbridge. Sometimes the fault is with the solder balls under the chip and sometimes there is a problem with the chip itself.
- Xbox One Original, S and X hard drive errors - Errors such as E102, 106, 101, etc. are usually caused by hard drive problems.
- PS4 (any model) flashing blue light - This is known as the "blue light of death". This problem is usually caused by a faulty APU or faulty solder joints under the APU. It can also be caused by a faulty southbridge or solder joints under the chip. We do sell DIY blue light of death kits here: tronicsfixstore.com/collections/toolkits
- PS4 USB ports not working - This is often caused by a faulty Southbridge chip.
- Data saves and/or transfers on any game console
- Modded or hacked consoles - We don't repair any console that has been modded or hacked
Why do we not perform these repairs? Any repair that requires the southbridge or APU to be removed is something we don't perform here. Many times repairs on these large chips cannot be guaranteed as there is no way to know how long the repairs will last. We don't do any repairs that we cannot fully guarantee for at least 6 months except under special circumstances. Also, the APU and southbridge on game consoles are very large and require a lot of heat to remove and install. We don't have the equipment to properly perform repairs on these large chips.
DIY Repair Options: You can find more information about these repairs both on our YouTube channel as well as our game console repair forum.
TronicsFix Youtube: www.youtube.com/channel/UCfOrKQtC1tDfGf_fFVb8pYw/
TronicsFix Forum: www.tronicsfixforum.com
