FAQ
Q) I bought a repair, what do I do now?
A) If you've purchased your repair then you're ready to get it shipped out to us.
- Package your device carefully (pad it carefully with bubble wrap...especially the corners) and put it in a box. We recommend a 14x14x6 or similar sized shipping box for large game consoles (PS4, Xbox One, etc.) and small flat rate box from the Post Office for handheld consoles like the Nintendo 3DS.
- Include your order confirmation OR name, return address and phone number inside the box - this lets us know whose it is when it gets here.
- Put our address on the box. Take it to your local shipping company. We use UPS but you can you whatever service you like.
Q) How Do I Ship My Item To You?
A) If you've purchased your repair then you're ready to get it shipped out to us.
- Package your device carefully (pad it carefully with bubble wrap...especially the corners) and put it in a box. We recommend a 14x14x6 or similar sized shipping box for large game consoles (PS4, Xbox One, etc.) and small flat rate box from the Post Office for handheld consoles like the Nintendo 3DS.
- Include your order confirmation OR name, return address and phone number inside the box - this lets us know whose it is when it gets here.
- Put our address on the box. Take it to your local shipping company. We use UPS but you can you whatever service you like. Please be sure to pad your console (especially the corners) extra well...we have received damaged consoles from not enough padding.
Q) How Do I Contact You?
A) That's easy! The easiest, fastest way is to text us: 503-451-3299 but you can also chat on our website, chat on our Facebook page or even call us!
Q) Are You A Legit Company?
A) YES! We are an official licensed business and our customers love us (we have great reviews!). We have repaired literally thousands of devices and we have the tools, knowledge and experience to do the job right the first time.
Q) What if My Device Stops Working Again?
A) We offer a 6 month warranty on most repairs. Even if it is outside of the warranty period we will still offer you a discount on the repair. Our warranty covers parts and labor but does not cover abuse, liquid damage, dropped devices, insect infestations, etc.
Q) What if my device is not fixable?
A) If, for some reason, we cannot repair your device we do not charge you for the repair. We normally offer a full refund less shipping costs (Usually around $20). In some cases we can offer you a refurbished device to trade in your non-fixable item for. We also can recycle your device if you'd rather not pay the return shipping fee.
Q) What is Your Turnaround Time
A) Our turnaround time depends entirely on which repair speed you choose at checkout. We offer 3 business day and 5 business day turnaround times for most repairs. Keep in mind that this is just the time for the actual repair. Our free return shipping takes an additional 4-5 business days. You can also choose faster, paid return shipping.
